FAQ

Our current minimum order is €15. This helps us keep our "Bus Route" deliveries free and sustainable for everyone.

We grow where the appetite is! Because we deliver in scheduled "Bus Routes," we open new areas only when enough neighbors sign up. This ensures we stay efficient and keep our prices low.

You can place an order at any time, but to catch the "bus" for a specific slot, you need to book before that slot is full. Check your neighborhood’s schedule in the checkout to see the next available stop. Ideally, place your order by 10 PM for next-day delivery, provided the slot is still available.

Because we begin prepping our routes early, we can't change an order once it's placed. However, you can cancel your entire order (by 10 PM the night before) and start a new one

We are 100% cashless. You can pay securely via our website or a WhatsApp using a payment link when you place your orde

To cancel your order please reach out to us directly through WhatsApp or by email. Just make sure to do it by 10 PM the night before your delivery day to receive a full refund.

If you cancel before the 10 PM deadline, or if we can’t fulfill an item, we will issue a refund immediately. It usually takes up to 14 days to see the money back in your account, depending on your bank.

We’ll always try to reschedule with you first! However, if we can't find a time that works and you choose to cancel after a missed delivery, we deduct a €5 processing fee from the refund to cover our logistics and "bus route" costs.

Because we want to ensure everything we deliver is at its peak, we can’t accept returns or offer refunds on fresh produce (meat, veg, dairy, etc.) once they’ve been delivered, unless there is a quality issue. For staples like Rice or Atta, we can offer a refund as long as the packaging is completely unopened.